Flutterwave drives growth for banks and businesses across Africa through digital payment firstname.lastname@example.org
The protection of your privacy is really important to Flutterwave Inc, and its wholly owned subsidiaries, Flutterwave Technology Solutions Limited, Flutterwave Technology Solutions (Proprietary) Limited, Flutterwave ApS, Flutterwave Payments Technology Limited and Flutterwave UK Limited (collectively, “Flutterwave”, “we”, “us” or “our”)
When this policy mentions “Flutterwave”, “we,” “us,” or “our,” it refers to the controller of your information under this policy. If you live in the United States, the data controller responsible for your information is Flutterwave Inc. with its registered office at 1323 Columbus Avenue, San Francisco, CA 94133, U.S.A. If you live outside the United States, the data controller responsible for your information is Flutterwave Technology Solutions Limited with its registered office at 8, Providence Street, Lekki Phase One, Lagos, Nigeria. Despite this, you alone control and are responsible for any and every information provided to us through the use of our services as provided in the Terms of Service.
We collect and use your information below to provide, understand, and improve our Services, to administer your use of the Services, to respond to all your comments, feedbacks and questions, to use your email address or other contact information to send you information related to the Services and to enable you to enjoy and easily navigate our Services.
Flutterwave will collect the following information about you:
Contact or Account Information: To use any of our Services, you will need to create an account. When an Account is created we’ll collect certain PII that can be used to identify you, such as your name, location, email address, phone number, company information (the list is not exhaustive) for example, login verification. If you provide us with your phone number, you agree to receive text messages to that number from us. We may use your contact information to send you information about our Services, to market to you, to help prevent spam, fraud. We could also collect other information about you that is not PII, such as Usage Data (as defined below), and this will only be used as described herein.
Support Information: If you email us to provide feedback or contact us for support, we may keep your message, name and email address, contact information and any other content included in the support request or feedback, in order to respond to your request or to improve our Services.
Use of Our Services: We automatically record certain information about how our Services are used (“Usage Data”)
Usage Data may include a User’s Internet Protocol (IP) address, browser type, operating system, frequency with which our Services are used by a User, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, or Cookie information. We use Usage Data to administer the Services and we analyze (and could engage third parties, who are under an obligation of confidentiality, to analyze) Usage Data to improve, customize, and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences.
Location Information: We may receive information about your location. This occurs when you use our Services and you enable location services. We may also determine location by using other data from your device, such as precise location information from GPS, information about wireless networks or cell towers near your mobile device, or your IP address. We will only use location information to improve and personalize our Services for you. If you do not want us to collect location information, you can always disable that feature on your mobile device.
We will not share/disclose any PII that we have collected from or regarding you except in the limited circumstances described here.
If you are a user located in the European Union (EU), then depending on whether you are a Visitor, or a Registered User, we will offer you certain choices regarding the collection, use and sharing of your PII.
You can confidentially contact Flutterwave’s Legal Officer at email@example.com If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have). We will respond to your request as soon as we reasonably can, and we will attempt to respond to all requests within 30 days of verifying your identity.
You must be at least 18 years of age to use any of our Services. Our Services are not directed to individuals under 18 and we do not knowingly collect PII from individuals under 18. If we learn that we have collected PII of an individual under 18 we will take steps to delete such information from our files.
1323 Columbus Avenue San Francisco, CA 94133
Our London-based office manager, a representative of our UK subsidiary, Flutterwave UK Limited, can also be used as a point of contact for Europe-based users. The address of our UK office is:
Flutterwave UK Limited
9th Floor, 107 Cheapside,
Further, for accounts located in countries in Africa, our address is:
Flutterwave Technology Solutions Limited
8, Providence Street, Lekki Phase One,
Effective: 25th May, 2018
Last updated: 21st May, 2018